IT Support / Helpdesk Job at LAWAZEM, Saudi Arabia

c1ZZb1JhVXJoRUU1dUlWcDg2L2lhVmtzZ1E9PQ==
  • LAWAZEM
  • Saudi Arabia

Job Description

LAWAZEM is seeking a dedicated and tech-savvy individual to join our team as an IT Support / Helpdesk professional. In this role, you will provide technical assistance and support to our employees, ensuring that all IT systems run smoothly and efficiently. You will be the first point of contact for users experiencing technical issues and will work to resolve these issues promptly.

Key Responsibilities:

  • Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.

  • Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.

  • Assist users with account setup, password resets, and other access-related inquiries.

  • Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.

  • Monitor and manage IT support tickets, ensuring timely resolution and follow-up.

  • Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.

  • Conduct training sessions for employees on new software applications and IT policies.

  • Escalate complex issues to senior IT staff or other departments as needed.

  • Stay current with technology trends and advancements to provide relevant support to users.

Requirements

  • Associate degree in Computer Science, IT, or related field preferred.
  • Proven experience in IT support or helpdesk position.
  • Strong understanding of computer systems, mobile devices, and other technology.
  • Excellent troubleshooting skills and the ability to diagnose technical problems.
  • Strong communication skills and the ability to explain technical concepts to non-technical users.
  • Ability to work independently and as part of a team.
  • Customer-focused attitude and commitment to providing quality service.
  • Familiarity with ticketing systems and IT service management best practices.
  • Knowledge of network protocols and administration is a plus.
  • Fluency in Arabic and English.

Job Tags

Similar Jobs

Boston Medical Center

Psychiatric Nurse Practitioner (PMHNP) Job at Boston Medical Center

 ...Nurse Practitioner - Inpatient Psychiatry Location:Boston Medical Center Brighton Job Type: Full Time Department:BMC - Brighton Psychiatry ~ Provide direct inpatient psychiatric services including comprehensive evaluation and treatment planning and... 

Izuma Networks

Networking Support Ninja Job at Izuma Networks

 ...support calls, texts, emails, and chats from technical customers...  ...comments.~A quiet and dedicated work environment. A place where you...  ...confident on the Linux command line to include using SSH and know how...  ...and Benefits~Remote work-from-home work environment~Flexible... 

Dynamics ATS

Senior Electrical Designer Job at Dynamics ATS

 ...Senior Electrical Designer JOB-10042161 Anticipated Start Date 05/26/2025 Location Reston, VA Type of Employment Contract Hire Employer Info Our client is a global leader in subsea, onshore/offshore and surface projects, providing... 

Aramark

Floor Technician Job at Aramark

 ...operation of industrial floor care equipment in assigned location(s). Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Job Responsibilities Maintains a friendly, efficient, and positive... 

Walmart

Senior Software Engineer - Site Reliability Engineering (SRE) Job at Walmart

 ...Position Summary...****What you'll do...****About the Team**As Site Reliability Engineers, we are a team of hybrid systems and software engineers who...  ...:**+ 6+ years in a software development, DevOps role, or SRE role.+ Experience in designing, investigating, analyzing,...