Entry Level Help Desk - Remote Job at Get It - Executive, Swisher, IA

dDFZclFLd3Foa0U2c29wbjhhcmpiMWdqaEE9PQ==
  • Get It - Executive
  • Swisher, IA

Job Description

Job Title: Technical Support Representative

Overview:
Join a dynamic team and provide world-class customer support in a fast-paced, 24/7 environment. You will be the first point of contact for customers, assisting them with technical issues and ensuring a seamless experience across voice, data, video, and connectivity services. Your goal is to troubleshoot, resolve problems, and offer additional solutions to enhance the customer experience.

Key Responsibilities:
Handle inbound technical support inquiries via phone, chat, and email, responding in a professional and courteous manner.
Assist customers in diagnosing and resolving issues related to voice, data, video, and connectivity.
Offer solutions to customers, including up-selling additional products and services when appropriate.
Accurately document each customer interaction, providing detailed notes about the issue and resolution.
Answer customer service inquiries and ensure satisfaction with every interaction.
Provide support for other Technical Support Representatives when needed.
Maintain a high level of product knowledge and stay updated on company policies and procedures.

Qualifications:
Experience with Windows Operating Systems and troubleshooting basic technical issues.
Previous experience in a customer service or call center environment, with a focus on technical support.
Ability to troubleshoot and resolve connection issues efficiently.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-first mindset.
Flexibility to work various shifts, including nights, weekends, and holidays, as part of a 24/7 support team.

Additional Information:
Flexible schedule options are available.
Performance-based bonuses and the opportunity for raises after four months.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Holiday work, Full time, Remote job, Flexible hours, Shift work, Night shift,

Similar Jobs

SHUKO

Server Job at SHUKO

 ...Requirements Experience : Minimum4 years of fine dining experience as a Server/Captain. Passion : Genuine enthusiasm for food, beverage, and hospitality. Knowledge : Strong understanding of old-world wine regions, producers, and vintages; sake and champagne... 

Amtrak

Asst Division Engineer - Track - 90000581 - Philadelphia Job at Amtrak

 ...Your success is a train ride away! As we move Americas workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States... 

Newport Associates

Work From Home-Travel & Lifestyle Advisor Job at Newport Associates

 ...booking Handle phone calls, emails, and online submissions promptly and professionally Research and book both domestic and international travel packages including airfare, hotels, tours, car rentals, cruises, and more Work with leading travel brands like Expedia,... 

Inpatient Psych Solutions

Board Certified Psychiatric Nurse Practitioner (PMHNP) Job at Inpatient Psych Solutions

 ...As a Psychiatric Nurse Practitioner at Integrated Psych Solutions (IPS), you will be part of a revolutionary breakthrough in mental healthcare! W e have an integrated, early-intervention approach to mental healthcare that benefits patients, staff, and the facilities... 

Get It Recruit - Transportation

Physician Assistant - Remote | WFH Job at Get It Recruit - Transportation

Calling all Physician Assistants! Are you looking for a rewarding opportunity to give back to our military service members? Partner with us...  ...models, including fixed clinics, mobile treatment centers, telemedicine, and portable deployments. Join our team and be a part of...