Job Description

Responsibilities

Join the WINNING TEAM at IGT Global! IGT is seeking a Computer Operator in Atlanta,GA. This position requires flexibility with shifts as it is a 24/7 operation. The position offers competitive wages and shift differential for off-shift hours. It is an entry-level position responsible for general technical support of the data systems for lottery sales systems. This position is NOT a remote opportunity, so the candidate should be local to the data center site. Candidates should also be flexible when working a day or night shift position.

24x365 operational support of our product development and systems integration teams, our lottery operations and customers, monitor IGT's enterprise infrastructure and escalate issues as required.

• Assist in the daily operation of computer systems.

• Carry out all tasks on the daily checklist under supervision.

• Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.

• Assist in the recovery activities necessary to restore normal operations.

• Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.

• Assist in the daily operation of computer systems.

• Carry out all tasks on the daily checklist under supervision.

• Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.

• Assist in the recovery activities necessary to restore normal operations.

• Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.

Playing for What Matters Most - You!

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Medical benefits day one of being an IGT employee

• 12 paid holidays plus two floating holidays per year

• 3 weeks of paid vacation per year, prorated first-year

• 401K with employer match and 100% vested on day one

• Company-paid parental leave, life insurance, short-term disability, and long-term disability

• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Qualifications

• High School diploma or equivalent experience required
• IT, technical, or related college degrees or certifications are preferred.
• 1-2 years experience with Service Desk, Help Desk, Call Center, or Customer Service positions
• Crucial experience in Microsoft Office (Outlook, Teams, Word, Excel)
• Technical knowledge and skills required
• Must be able to monitor and troubleshoot multiple technologies

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

-#LI-LF1

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